Refund and Returns Policy

Overview

We want you and your pet to be happy with every order. If something isn’t right, we’re here to help.

Because Lucky Bustar treats are a consumable product, our return policy works a little differently than typical retail items.

30-Day Window

You have 30 days from the date of delivery to request a return or refund.

Eligible for Return

Unopened, unused items in their original packaging

Not Eligible for Return

Opened or partially used treat packages (for food safety and hygiene reasons)
Items without proof of purchase

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We’ll send a replacement or issue a full refund — no return shipping required.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are credited to your original payment method within 5–10 business days.

Sale Items

Only regular-priced items are eligible for refund. Sale items are final sale.

Shipping Returns

You’re responsible for return shipping costs, unless the return is due to our error (damaged, defective, or incorrect item).

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